When Roger Bannister was attempting to become the first athlete to break the four-minute mile, all the “experts” told him it was impossible. Some even suggested he risked death by pushing his body beyond human limits. Of course, we now know that not only did Bannister not die, but the week after he broke the barrier, another runner followed in his footsteps, followed shortly thereafter by several more.
Clearly, the sub-four minute mile wasn’t impossible; someone just had to envision doing it. When asked how he accomplished the feat, Bannister replied, “Physiologically impossible or not, I just saw myself doing it.” To this day, many Olympic athletes use this type of success visioning to achieve their goals. The difference in skill levels at premier levels is often not discernible. What differs is the mindset, the clarity of vision on what winning looks like.
Leaders and managers don’t often employ this approach in strategic planning, or even in simple delegation today. Most of us are running so fast, we don’t take the time to get clear on winning; we just run and hope we are on the right track, running the right race. But organizations are now beginning to understand what world-class athletes have long known - if you can picture the destination and get clear on what winning looks like, your chances of getting there dramatically increase.
Painting the Picture: One tool for painting a vivid picture of where your organization needs to go is destination modeling. Designed to create powerful visions in the mind of each and every employee, destination statements provide cohesion, direction and behavioral guidance. They tell people what you are doing, what you are not doing, and what you will be doing when you get to where you want to go.
Some companies develop one over-arching destination statement for the entire company. I find it more useful to develop a number of statements, or destination points, for each critical area of the organization. In fact, I often use these statements as a starting point when working with clients.
Examples of destination statement categories include:
•Key operating achievements (the big three or four).
•How the workplace culture will be, including attitudes, beliefs, values and operating principles.
•What skills, knowledge and abilities will exist in the organization? In each business unit?
•What organizational structures will be in place, company-wide and at each business unit?
•What work processes and metrics will be used?
•What tools, systems and technologies will be necessary, both internally and externally?
•What products will be in the market? What products will be in development?
•Who will our customers be? How many will we have?
•Who will our competitors be? What type of companies will we compete against?
•What will be our greatest competitive advantage? Our biggest threat?
•How will we be known?
•What will our brand represent?
Remember, your goal as a leader or manager is to paint as vivid and rich a ‘picture’ of success or winning as you possibly can. To create your company’s destination points, draw a vertical line down the middle of a sheet of paper. On the left side, put all the categories listed above and any others you come up with. On the right side, describe for each category what it will look like when you get to where you want to go.
A few short years or even months ago, companies frequently looked out five and even 10 years into the future. In today’s fast-paced world, three years makes more sense. Recently, all of my clients are doing one-year destination modeling and plans. The rate of change today is so great that anything beyond that and you are likely just wildly guessing as to what is possible.
Validating Your Destination: Once you have identified your destination points, measure each one against the following criteria:
•Consistency. Is it consistent with the mission statement (the why you exist)?
•Clarity. Is it easy to understand? Is it easy to tell what is in and what is out? Does it tell you what you need to do (directionally)?
•Specific. Does it provide enough details to initiate a level of measurement? Does it paint a picture employees can relate to and a place they can envision?
•Flexible. Is it flexible enough to include evolving business needs?
•Pride. Does it make you feel proud to be part of the effort?
•Inspiration. Does it compel you to want to go there?
Once you have clarity on your destination points, repeat the process (using the same categories) to define your current state. This will identify any gaps that need to be addressed and enable you to plan appropriate action steps and time frames. Always start with the end state and then compare to current reality. When you work from the end state backwards, the likelihood of you getting there increases exponentially.
Getting Clear on the Language: As you go through the process of creating your destination points, keep in mind that clarity of language is essential for ensuring that people are looking at the same picture. People often use the same words to describe very different things, and if you’re not careful you can end up with many different pictures rather then one unifying vision.
For example, I once worked in a company that proudly described itself as “best in class.” When employees were surveyed, however, more than half said they had no idea what that meant or how to work toward it. And the employees who thought they knew had very diverse opinions on what the phrase meant. As a result, “best in class” looked good on the boardroom wall, but it meant nothing to most employees and did not serve to guide behavior or lead people toward the ultimate destination. This doesn’t mean you can’t use phrases like “best in class.” Just be sure to define them in ways that are clear, objective and measurable so that everyone knows exactly what they mean.
To get the best of what your employees have to offer, your organization’s future needs to be more compelling than the past. Picturing your destination and describing it in vivid language will make it easier and much more likely your organization will achieve its goals and break its own four-minute mile. Especially as businesses begin to recover and reset for a different (and hopefully better) economy, it is critical you are clear on where you are now going, why you will still win and what it looks like when you get there!
Holly’s top selling book, More Than a Minute: How to be an Effective Leader & Manager in Today’s Changing World goes beyond the theory of leading and managing by providing practical, action-oriented information. She writes a column for the Worldwide Association of Business Coaching, and is a highlighted expert on Bizmore. Holly has contributed to two other best-selling books, Shift Happens, and A Cup of Cappuccino, Vol. II. For more information, please visit www.TheHumanFactor.biz and morethanaminute.com.